Alexandra Caro is a dynamic operations executive known for her strategic leadership and ability to scale high-performing teams in rapidly evolving environments.
As Senior Director of Operations at Ricoh USA, she oversees a team of 500 professionals, delivering critical support to an elite clientele that includes 8 of the top 10 US banks, 12 of the largest wealth management firms, 70% of US mortgage and title companies, and major fintech players.
With deep expertise in Lean Six Sigma, Scrum Master, and Customer Success Management, Alexandra excels at driving operational transformation through process optimization, agile methodologies, and customer-centric strategies. Her adaptable leadership style enables her to navigate complex challenges, leading her teams to consistently deliver measurable outcomes in customer satisfaction, regulatory compliance, risk management, and financial performance. Alexandra’s proven track record of scaling operations while fostering innovation positions her as a catalyst for sustainable growth and digital transformation.